Privacy Policy

1. Information We Collect

We collect information you provide directly to us:

• Account Information: Name, email address, password, and phone number when you create an account.
• Purchase Information: Billing address, shipping address, and payment details when you place an order.
• Communications: Messages you send us through contact forms, email, or customer support.
• Profile Information: Preferences and wishlist items you save on our platform.

We also collect information automatically:

• Device and browser information, IP address, and location data
• Pages visited, time spent on site, and click patterns
• Cookies and similar tracking technologies (see Cookie Policy below)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery
• Send order confirmations, invoices, and delivery updates
• Respond to your queries, complaints, and support requests
• Improve our website, products, and customer experience
• Send promotional emails and offers (only with your consent)
• Prevent fraud and ensure platform security
• Comply with legal and regulatory obligations

3. Information Sharing

We do not sell your personal data to third parties. We may share your information with:

• Delivery Partners: Courier and logistics companies (e.g., Shiprocket, Delhivery) to fulfill your orders
• Payment Processors: Razorpay, Paytm, or similar gateways to securely process payments
• Service Providers: Cloud hosting, email services, and analytics platforms that help us operate
• Legal Authorities: When required by law, court order, or government request

All third-party service providers are bound by confidentiality agreements and may only use your data to provide services to us.

4. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for all data transmission
• Secure, encrypted storage of sensitive information
• Regular security audits and vulnerability testing
• Access controls limiting who can view your data internally

While we take all reasonable precautions, no method of internet transmission is 100% secure. We encourage you to use strong, unique passwords for your account.

5. Cookies Policy

We use cookies and similar technologies to improve your experience:

• Essential Cookies: Required for the website to function (cart, login sessions)
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Marketing Cookies: Used to show relevant ads (only with your consent)

You can control cookies through your browser settings. Note that disabling cookies may affect some website functionality.

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Receive your data in a machine-readable format

To exercise any of these rights, email us at privacy@vyzo.in.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Until you delete your account
• Order records: 7 years (as required by Indian tax laws)
• Support communications: 3 years
• Marketing preferences: Until you unsubscribe

8. Children's Privacy

Our services are not directed at children under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: